Refund Policy
Order Confirmation & Policy Agreement
By placing an order on the Zoryva Sleep website, you confirm that you have read, understood, and agreed to this Return & Refund Policy.
By completing a purchase, you agree that:
- You have reviewed and accepted our return conditions and timeframes
- You will follow the return procedure outlined below
- In the event of a payment dispute or chargeback, this policy and all related order records may be used as supporting documentation
Returns
If you are not satisfied with your purchase, you may request a return within 30 days of delivery, provided the conditions below are met.
Return Eligibility
To qualify for a return:
- Items must be unused, unworn, and unwashed
- Items must be returned in their original condition and packaging
- Only standard inspection and handling is allowed
- Return shipping and handling costs are the responsibility of the customer
Once we receive your return, it will be inspected and processed within 7 business days.
We reserve the right to refuse returns that show signs of use, damage, or misuse not caused by us.
How to Request a Return
To initiate a return, please follow these steps:
Email us at: info@zoryvasleep.com within 30 days of delivery
Include:
- Order number
- Reason for return
- Photos of the item (required if damaged or defective)
- Full name and shipping address
You must wait for return approval and instructions before sending the item back.
Unauthorized returns may be refused.
We strongly recommend using a tracked shipping service and keeping proof of shipment.
Defective or Damaged Items
If your item arrives damaged or defective, contact us within 48 hours of delivery.
Include:
- Order number
- Description of the issue
- Clear photos or video evidence
After verification:
- A replacement may be offered depending on availability
- In some cases, a return may not be required
Replacement items are typically processed within 7–14 business days.
Lost, Refused, or Unclaimed Orders
If your package appears lost in transit:
- Contact us with your order number
- We will assist with an investigation
If a package is:
- Refused
- Unclaimed
- Returned due to incorrect address
A $35 CAD fee may be deducted from your refund to cover handling and shipping costs.
Cancellations & Right of Withdrawal
You may cancel your order within a limited timeframe.
Please note:
- Orders cannot be canceled once they have been shipped
- If already shipped, you must follow the return process
- Cancellation requests must be sent as soon as possible to:
info@zoryvasleep.com
Return shipping costs remain the responsibility of the customer.
Chargebacks & Disputes
If you experience an issue, we strongly encourage you to contact us first.
In case of a chargeback, we may provide:
- Order confirmation
- Tracking details
- Communication records
Filing a chargeback without prior contact may delay resolution and affect future orders.
Important Information
- Approved returns must follow the instructions provided by our support team
- Return shipping costs are not covered
- We are not responsible for delays caused by shipping carriers or customs
- Hygiene-sensitive items that are used or unsanitary will not be accepted
- Returns are subject to review and approval
Contact
For any questions regarding returns or refunds:
Email: info@zoryvasleep.com